HelloBooked

HelloBooked is a call-handling service for home services businesses. Its agents pick up inbound calls in the client's own style, follow the client's script and put the resulting appointment straight onto the client's dispatch board, including outside office hours.

Products and services

• Live call answering: receptionists who know the home services trade and take calls around the clock, including holidays.
• Appointment booking and dispatch: jobs are scheduled directly in the client's system so no lead is lost.
• After-hours and rollover cover: calls that arrive when the team is closed or busy are handled for them.
• Scripts and call flows: a designer tool to set how calls are answered, with call control and compliance features.
• Reporting: real-time data that can be used to improve marketing.

Customers and markets

The service is built for home services firms such as HVAC, roofing, plumbing and electrical companies, from small local crews to growing enterprises.

Key facts

• Integrations: Successware and ServiceTitan field service systems
• Hours: available 24 hours a day