Gelsa

Gelsa is a call centre business, trading under the Gente en Línea name, with 17 years of experience running phone and messaging campaigns for client companies. It operates nationwide and pairs its agents with bulk SMS and recorded voice technology, sending clients analytics and results reports for each campaign.

What Gelsa does

• Debt collection: managing a client's receivables from early reminders through administrative, out-of-court and court-stage recovery.
• Telesales and telemarketing: selling a client's products and services by phone.
• Customer service: handling customer queries and problems, with data passed back to support decisions.
• Bulk SMS and voice messages: mass text and recorded voice campaigns to mobiles and landlines.
• Lead generation and retention: finding new prospects, building loyalty and winning back inactive customers.
• Surveys: phone survey campaigns.

Who it serves

Companies that want to outsource collections, sales or customer contact, with a team assigned to each project.

Key facts

• Experience: 17 years
• Coverage: nationwide
• Trading name: Gente en Línea