Echo Call Centar

Echo Call Centar is a contact centre company whose site is written in Croatian. It is pitched as an outsourced alternative to a firm's own contact centre, designed so callers do not notice a difference between the client and the outside provider.

What Echo Call Centar offers

• Inbound and outbound calls — handled on the client's behalf.
• Written channels — fax, chat and email enquiries.
• Round-the-clock cover — available at all hours, every day of the year.
• Operator advice — staff who guide callers through their problem rather than only passing messages.

Who it works with

Clients quoted on the site include a logistics centre, a medical trade firm, a software business supporting public-service users and a hearing-care company. One client says it has worked with the group for over seven years and recommended it to sister companies in south-western Europe.

Key facts

• Availability: 24 hours a day, every day
• Channels: phone, fax, chat and email
• Language of site: Croatian