Dynava Oy

Dynava Oy is a Nordic company that runs customer service and contact centre work on behalf of other businesses. It builds each service with the client, and it can staff several languages around the clock when needed. It also markets itself as a specialist for electricity and energy firms.

What Dynava offers

• Outsourced customer service: handles enquiries for client companies.
• Multichannel contact: phone, email, social media, instant messaging and chat.
• Sales through service: uses customer service contacts as a sales channel.
• Digital service uptake: encourages customers to use online services.
• Outage support: planned capacity for large-scale power failures.

Clients

Energy and electricity companies are a stated focus, including areas such as solar, electric car charging, district heating and broadband. The wider offer is for businesses that want to reduce customer service costs and scale as they grow.

Key facts

• Region: the Nordic countries, with a local presence
• Service hours: around the clock when required
• Languages: multilingual