Digicall

Digicall is an independent contact centre in Switzerland, operating from the Suisse romande region. It takes calls and customer requests on behalf of other organisations, running 24 hours a day with each client's own scripts, hours and call transfer rules.

What Digicall does

• Call handling and switchboard: answering calls, taking messages and passing them to the right person or department.
• Customer and after-sales support: first-level replies to calls and emails, plus first-level technical support and ticket routing.
• Medical reception: phone reception with appointment booking and changes through a secure web diary.
• Alarm monitoring: the TechAlarme service watches systems and servers, alerts on-call staff by SMS or email and follows agreed escalation steps.
• Emergency coordination: sorting urgent from non-urgent contacts under set procedures.
• Team support desks: dedicated lines for HR teams and agencies, plus planning management.

Clients

Digicall serves small and medium firms, large companies and public institutions in Switzerland.

Key facts

• Based in: Suisse romande, Switzerland
• Experience: more than 40 years in communications and customer care
• Languages: bilingual staff
• Hours: 24/7 operation