Converged Solutions

Converged Solutions is a Singapore company that develops unified communication software, chiefly a cloud-hosted call centre product. It lets businesses set up regional or networked call centres without running their own telephony hardware, and it keeps adding modules to the platform.

Products and services

• All-Touch Cloud Call Centre: a hosted call centre system run from the cloud.
• Softphone: a simple software phone for agents.
• Management reporting: statistics and reports on call centre activity.
• Toll-free numbers: local and international toll-free lines.
• On-premise option: an installed call centre system available on request.

Who it works with

It serves businesses setting up call centres in the Asia Pacific region, and it works through a network of regional provider partners. It invites new partners, including firms that want to offer cloud call centres themselves.

Key facts

• Based in: Singapore
• Founded: 2004
• Cloud call centre service: since 2009
• Support: received backing under SPRING Singapore's Technology Innovation Programme in 2008 to develop its cloud call centre software