Convoso

Convoso makes cloud software for outbound call centres, built around a predictive dialler for sales and lead generation teams. It aims to connect agents with more live prospects while cutting admin work and compliance risk.

What Convoso offers

• Dialling platform — predictive dialling, fast speed-to-lead and call classification with answering machine detection.
• Campaign management — automated workflows and tools to run and tune outbound campaigns.
• Number management — tools that help stop numbers being labelled as spam so contact rates hold up.
• Compliance tools — features intended to lower regulatory risk in outbound calling.
• Salesforce integration — Convoso for Salesforce combines dialling and number management inside the CRM.
• Voice AI — AI-driven voice agents for customer conversations.

Who it works with

The software targets outbound sales and lead generation teams. The company says it suits operations of 20 seats or more and can scale past 1,000 seats for large enterprises.

Key facts

• Product type: cloud contact centre and dialler software
• Integrations: Salesforce and other business tools
• Features: follow-the-sun dialling across time zones