Continental Message Solution

Continental Message Solution, known as CMS, is a call centre and communications provider that acts as a central hub for an organisation's calls and alerts, around the clock. It mixes live agents with automated systems, and can connect its call centre to the software a client already uses so data stays in sync.

What Continental Message Solution offers

• Live agent answering — human agents taking calls 24/7, including after-hours cover and outsourced customer service.
• Virtual receptionists — answering, screening, routing and dispatching calls in a client's name and booking appointments.
• Automated call handling and IVR — configurable inbound and outbound voice response systems.
• Mass notifications — voice, text and email broadcasts to groups or individuals.
• Employee hotlines — ethics and compliance lines for anonymous reports, plus absence reporting lines.
• Help desk — tier 1 technical support running 24/7.

Who it works with

CMS says it serves every industry, from sole-practitioner law offices and local plumbers to regional healthcare systems and multinational industrial firms, with hotline clients across the United States.

Key facts

• Coverage: organisations nationwide in the United States
• Hours: 24/7 service
• Integrations: links with clients' existing business software