Connempathy

Connempathy runs outsourced contact centre and customer experience work, with a focus on retail and ecommerce companies. Its agents work from home across several locations, an arrangement it uses to spread risk, and it describes its approach to support as empathy-centred.

Services

• Customer experience: customer support and retention work handled on a client's behalf.
• Technical support: onboarding help for new customers and IT desk support.
• Inbound sales: appointment setting and sales support.
• Admin and operations staff: executive assistants, business analysts, project managers, QA analysts, recruiters and merchandise planners.
• Marketing staff: SEO specialists, social media designers, digital asset coordinators and customer acquisition roles.
• Software developers: front-end engineers, mobile app developers and full-stack developers.

Customers and markets

Connempathy serves international retail and ecommerce companies, building a virtual call centre team for each client from a talent pool spread across several countries.

Key facts

• Experience: more than 10 years in customer experience and outsourcing
• Model: work-from-home, nearshore contact centre across multiple locations