CentrineX

We are the nation’s leader in call center management for banks, financial services and other industries, such as healthcare, transportation and government With industry-leading knowledge and technology, we improve our clients’ bottom-line performance

Being a leader requires hiring, training and retaining talented people, like you

YOUR FIRST 45 DAYS Success Reputation Service… It depends on your perspective

It’s about your success “The people and management make this an enjoyable place to work Employee recognition for great work is my favorite part ” “People should work at Centrinex because we value people—many programs and opportunities to grow both professionally and personally ” “I love working at Centrinex because everyone is friendly, they work with your schedule, and there are opportunities to grow with the company My supervisor is the best ” “Desiree made my experience personable and quick The funds were in my account as promised the next day I will definitely be a returning customer ” “He has been extremely professional and very courteous You have listened to me and I know you didn’t have to do that I am very grateful for your company’s customer service, which is well beyond a hundred percent ” “Agent is very helpful with signing the documents She is very sweet and a great asset to our company She loves when she talks to people that like to help the elderly ” “Her level of expertise and knowledge is amazing and she did a wonderful job ” “Robin is a superstar and my team loves working with him He is responsive, smart and organized Every time we bring your team on a project you do great work I really feel lucky to have your team as part of my work family ” “Excellent experience to date! Delana has been instrumental to the daily success we have seen, and Shelly and Robin have been very supportive of our growth All of our feedback is well-received and operationalized, and we’ve seen a large increase in service levels and conversion rates ”

For Our Clients’ Customers

It’s about 5-star customer service

“Sydnee is a great customer service representative; she is caring and took the time to fix the problem Sydnee is the best representative that I have spoken to ” “The agent was very patient and explained everything to me, plus answered all my questions with patience and understanding Thanks for your help ” “Service was simple and online friendly I like that all my questions were answered promptly Thank you!”

You Can Predict a Call Center’s Performance by Its Culture

It’s not only a phone call It’s personal