CCVA

CCVA works behind the scenes for businesses that run or sell cloud contact centres, supplying the engineers who build, connect and support those platforms. Operating as CCVA Global and delivering from India, it serves CCaaS vendors, system integrators, enterprises and BPO operators.

Products and services

• Platform engineering: build and support work on Genesys Cloud CX and Amazon Connect, plus Cisco UCCE, UCCX and PCCE.
• Integration and routing: CTI, CRM and IVR integration, call routing design, migrations and custom contact-centre apps.
• Managed support: first to third-line technical help, incident and problem handling, configuration changes and documentation, on extended-hours or round-the-clock cover.
• Staff augmentation: contact-centre engineers and QA or testing specialists added to an existing delivery team.
• White-label delivery: implementation and managed work carried out under a partner's own brand.

Clients

Clients range from one specialist engineer on a project to a dedicated offshore delivery pod, and include partners that prefer not to build this capacity in-house.

Key facts

• Delivery base: India
• Platforms: Genesys Cloud CX, Amazon Connect, Cisco