Cancom Answering Solutions

Cancom Answering Solutions picks up client phone lines around the clock so businesses do not miss calls when their own staff are unavailable. The family-owned service uses a team of trained customer care agents and works with companies of all sizes.

Services

• Live answering: agents answer calls 24 hours a day, seven days a week.
• Virtual receptionist: acts as an extension of a client's front desk, including after-hours cover.
• Call dispatch: passes urgent calls on to field staff such as emergency technicians or drivers.
• Trial period: new clients can test the service for seven days without obligation.

Clients

Its published client comments come from a real estate brokerage, a heating and cooling firm that dispatches emergency technicians, and a towing company, several of them customers for more than 14 years.

Key facts

• Ownership: family owned
• Hours: 24/7 live answering