BRM

BRM is a business process outsourcing company from Colombia that handles customer interactions for other businesses. In November 2022 it was bought by Alta Resources Corp, which used the deal to extend its customer outsourcing work across South America; BRM now presents itself as an Alta company.

What BRM offers

• Customer contact outsourcing — handling customer interactions on behalf of client companies.
• Social media customer care — staff who look after customer information and conversations on social networks.
• Digital channel support — service across digital platforms shaped by how users behave there.
• Technology partnerships — alliances with technology firms to add capability for clients.

Who it works with

Companies that outsource customer operations, with BRM covering Colombia and, through Alta, South America more widely.

Key facts

• Based in: Colombia, with offices in Bogotá
• Parent: Alta Resources Corp, since November 2022
• Security: works to the PCI DSS standard
• Recognition: noted by the Colombian Ministry of Finance for creating jobs for young people