Bevatel

Bevatel builds cloud-hosted contact centres for companies that handle large volumes of customer calls and messages. It combines telephony, messaging and customer management tools in one platform, and adds technical consulting, digital infrastructure work and support.

Services

• Cloud call centre: a hosted contact centre system with unified national numbers and toll-free numbers.
• Business messaging: links customer messaging channels through a business messaging API, together with live chat and a chatbot.
• CRM: a system for managing customer relationships and sales.
• Auto-dialler and IVR: automatic calling of customer lists and automated voice response for callers.
• Call evaluation: tools to rate calls and agent performance after each call.
• Softphone and hardware: an app for making and taking calls on mobile or computer, plus call centre devices.

Who it serves

It serves businesses across commercial sectors that run sales and customer support teams, and aims to raise their service quality and productivity.

Key facts

• Licence: licensed by the national communications regulator
• Support: training, technical support and control of the systems from a mobile phone