Avedo

Avedo is a German call-centre and dialogue-marketing company that handles customer contact on behalf of other businesses. It belongs to Ströer X GmbH, where it looks after telesales and telemarketing, and it reports handling around 150 million customer contacts.

Products and services

• Customer service: inbound support for clients' customers by phone and other channels.
• Telesales: sales-focused outbound and inbound calling projects.
• Multichannel contact: service by email, social media, web chat and video chat as well as phone.
• Consulting: end-to-end advice on setting up customer care and sales operations.
• Home-based agents: work-at-home staff alongside its site-based teams.

Customers and markets

Clients come from more than 12 industries, including media, financial services and insurance, energy, automotive, healthcare, tourism, IT, telecoms, e-commerce, logistics and retail.

Key facts

• Parent company: Ströer X GmbH
• Locations: over 40 sites in Germany and nine other countries, among them Spain and Kosovo
• Languages: German, French and others, going by its job listings