Answer, Inc

Answer, Inc runs a round-the-clock live answering service that picks up calls on behalf of other businesses. Its agents take and relay messages, screen callers and act as an outsourced front desk, so owners do not miss enquiries when they are busy or closed.

What Answer, Inc offers

• Live answering — agents answer calls at any hour, take messages and pass them on promptly.
• Virtual receptionist — a remote front desk aimed at small teams and one-person firms that cannot hire reception staff.
• Appointment scheduling — booking appointments and taking reservations during the call.
• Medical call handling — call answering for practices, with HIPAA-compliant handling mentioned by a client.
• Call screening and patching — filtering callers, giving out information, taking orders and connecting urgent calls through to the owner.
• Overflow and custom call centre work — extra reception cover at busy times and tailored programmes for specific goals.

Who it works with

The company serves businesses of any size, from sole traders to firms with several locations, and names healthcare practices among its users.

Key facts

• Hours: calls answered 24 hours a day, seven days a week
• Onboarding: each plan is tailored to the client's call volume and goals