A Virtual Receptionist

A Virtual Receptionist is a telephone answering service that takes calls on behalf of businesses and acts as an extension of the client's own staff. It serves clients in all industries and in many countries, and its representatives handle thousands of calls each day. Spanish speakers are on hand around the clock for callers who prefer that language.

What A Virtual Receptionist does

• Live call answering: representatives pick up calls in the client's name and deal with them the way the client would.
• Inbound call centre services: handling incoming call volume for businesses that need more than a basic answering line.
• Bilingual support: English and Spanish speakers available 24 hours a day.
• Custom service packages: services combined and adjusted to suit each client's needs.

Who it works with

The service is aimed at businesses of any type that want their phones covered by trained representatives rather than a simple message-taking line. It states that it works with clients across the US and abroad.

Key facts

• Hours: 24 hours a day
• Languages: English and Spanish
• Call volume: thousands of calls handled daily