Voicent Communications

Voicent Communications describes its range as one connected platform for phone, text and email contact. Dialling, scripting and customer tracking share data, so no separate integration work is needed.

What Voicent Communications offers

• Auto dialers — progressive, preview, power and predictive modes.
• Call centre tools — inbound, outbound and blended operations with agent reports.
• IVR and PBX — automated phone menus and business phone systems.
• Built-in CRM — a caller record pops up on screen as a live call connects.
• Automation — behaviour-triggered messages for sales, marketing and service.
• Appointment reminders — voice, text and email with replies collected.

Who it works with

The vendor says businesses, nonprofits and government agencies in more than fifty countries use it. One customer cited on the site places over a million calls monthly.

Key facts

• Delivery: owned software or cloud service