Koala Customer Care

Koala Customer Care is a customer service outsourcing business. It recruits, trains and manages customer care agents for businesses of all sizes, drawing on a management team with over 30 years of experience in call centres across many industries.

Services

• Agent recruitment and training: recruiting experienced agents and training them in depth before they start.
• Quality assurance: a dedicated QA team that monitors and reviews staff on a regular basis.
• Channel integration: connecting a client's support channels with the company's software and AI technology.
• Complete outsourcing: end-to-end customer service handled by one provider.
• BPO solutions: business process outsourcing for customer service operations.

Customers and markets

Businesses across many industries, of all sizes, that want to outsource customer service.

Key facts

• Management experience: over 30 years in call centres
• Tools: premium software and AI technology for managing customer interactions