ARC Business Process Outsourcing

Cutting down the call time of your senior staff and filling up diaries Maintain quality appointments whilst reaching more prospects or clients

A wide range of sales experts ready to augment and amplify your sales pipelines and increase your revenue

A team of seasoned debt collection agents & systems to help you collect your book

Campaign-based research projects and brand activation specialists to assist with almost any campaign imaginable

South Africa is fast becoming one of the top leaders for business process outsourcing.

5 Reasons to outsource your business processes to South Africa

Did you know that by outsourcing you could be saving up to 80% on your monthly salary expenses all while increasing your services and/or sales teams Outsource to ARC for massive returns, not only for cost reduction, but for growth, quality and peace of mind

Evolving capabilities for next gen services

• South Africa is pivoting towards the delivery of next-generation contact centre and digital services
• In the core strength of the contact centre, companies have successfully demonstrated capabilities for high-quality, multi-channel customer experience, supplemented by deep customer analytics

First world infrastructure and enabling environment

• High quality of life with superior business and operating environment infrastructure
• A wide variety of government support in areas of skill development and infrastructure incentives for increased investment in the BPO sector
• Global contact centre standards ISO 18295 are based on South African standards (the global standard development was led by South Africa)

Good quality, English speaking talent

• Availability of highly skilled, English speaking talent pool with neutral accent and very high empathy levels
• Additional talent pool through impact sourcing
• Cultural affinity with the United Kingdom, Australia, and, increasingly, the United States
• Recognized domain knowledge in the banking and financial services sector
• Availability of talent across multiple global delivery location options across the country

Strong foundation in contact centre and niche areas of work

• Apart from contact centres, which has been one of the key strengths of South Africa’s BPO industry, the scope of international delivery has expanded into non traditional areas of work, such as financial services, legal process services, and healthcare
• Cost of operations are at least 50-60% lower than those in the United Kingdom, the United States, Canada and Australia for both voice and non-voice work
• Incentives further reduce the costs to bring them in range of costs in the Philippines and India To deliver excellent customer service we believe that it is imperative to innovate From technology to systems, we are constantly craving innovation

The main focus of ARC Business Process Outsourcing is to create sustainable business relationships and nurturing said relationships for a mutually beneficial result

To remain accountable to our staff, our clients and our mission without exception According to the Society for Human Resource Management, it costs an average of $4,425 to hire a new employee, with a time-to-fill of 36 days—and that’s just the beginning It can take up to 18 months for a sales agent and customer support agent to deliver a return on the investment of their hire, and the average tenure of an agent is only 14 to 30 months

Outsourcing Sales & Customer Support to experts with readily trained Sales and Support Agents allow Saas Companies to rapidly expand and increase their overall reach