iWantHelp

• Administrative tasks for key employees
• Fraud and risk management Outsourcing non-primary functions affords key employees time to build the company’s core business through increased efficiency and streamlined business processes

Because your time is too valuable to spend on non-core business activities

Customer service is a foundation for organizational success and profitability Customer service done right rewards you with repeat business, loyalty, cross-selling opportunities and word-of-mouth recommendations

But customer service — online or on the phone — is costly Labour costs rise and technological advances mean customers expect more The solution is customer service outsourcing Delegate your customer service to allow your organization to consolidate operations, increase responsiveness and reduce costs

Fraud & Risk Management

Collecting payments or customer information online puts your organization at risk New laws hold businesses more accountable than ever for liability for fraud perpetrated by third parties, like data breaches

Internet fraud losses represent between 4% to 10% net annually, so organizations must protect themselves iWantHelp provides fraud and risk management services to:

• Decrease losses due to online fraud

• Detect, mitigate, analyse and implement policy

• Apply security measures to eradicate fraud and minimize charge backs

• Know Your Customer (KYC) due diligence processes The iWantHelp management team has 10+ years of experience in compliance and (AML) legislation in both the regulated and non-regulated sectors iWantHelp develops a complete fraud risk profile to decrease your online losses Companies opting for fraud management decrease net losses significantly

• Fraud Monitoring & Investigation

• Analyzing and monitoring risk trends

• Reports analysis and creation of reports

• Proactive approach for risk mitigation instead of reactive

• AML & GDPR Regulation

• Know Your Customer (KYC) process

• Customer Due Diligence and Enhanced Due Diligence

• Find easier verification solutions

• Politically Exposed Person and Sanctions list Experience

• Backoffice access and investigation to discard possible matches

• Experience with the main gambling authorities and markets

• DGA, SGA, UKGC and MGA

• Ample experience with non-traditional and emerging markets

• Such as Brazil, Chile, Peru, Japan, Norway, Canada, Russia In response to fraud screening: We provide risk assessment based on a proactive and preemptive approach with the help of constant monitoring to prevent fraud trends to take off and cause potential harm to our client , reactive Risk and Fraud while effective it doesn't produce the same benefits as the ones provided by a vigilant eye