Action Telephone

Action Telephone runs an answering service that takes calls and manages messages for other organisations. The business trades as Action Telephone Exchange and describes itself as based in Rochester, New York.

Services

• Answering service: live handling of incoming calls for small offices and people with busy schedules.
• Message management: calls are taken and messages passed on to the client.
• Continuous cover: staffed twenty-four hours a day, every day of the week.
• Emergency backup: contingency arrangements that keep the service running through events such as a power failure or a building emergency.

Who it works with

The site quotes medical clients, including hospital administrators and a paediatric practice, and a door manufacturer, alongside small offices generally.

Key facts

• Based in: Rochester, New York, US
• Experience: more than two decades in message management
• Availability: twenty-four hours a day, seven days a week