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Answering Service Company

iContact BPO

Outsourced customer service firm handling omnichannel support and customer experience design for brands

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About iContact BPO

iContact BPO is a business process outsourcing company that runs customer service and support for brands. It says its work protects a client's brand, culture and customer experience, which it contrasts with a typical contact centre.

What iContact BPO offers

Omnichannel service and support: customer support that runs across several channels.
BPX: a service model built around the brand, its people and the customer experience.
Journey and persona design: mapping customer journeys and the personas that travel them.
Experience intelligence: end-to-end analysis of the customer experience.
Performance tools: a customer experience management toolset, with agent, team and contact centre performance tools.

Clients

Brands that want outsourced customer service that protects their culture and customer experience.

Key facts

Based in: Atlanta, Johannesburg and Cape Town.
Programme: BPX, covering brand, people and customer experience.

Profile written by TrustList from the business's own published information, Oct 2026.

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