HRM Center Kft.

HRM Center Kft. is a call centre service provider in Budapest, handling inbound calls, telesales and outbound customer contact for businesses. It says it has worked in the local market for nearly 20 years, combining modern telecommunications technology with trained customer service staff.

What HRM Center Kft. offers

• Inbound call handling: answering calls that overflow from a client's own team, plus live agents for website visitors.
• Telesales: sales, customer retention and winning new customers by phone.
• Outbound customer contact: mass automated outbound contact and generating enquiries from interested customers.
• Order and contract entry: recording orders and contracts, and answering emails.
• Recruitment and HR tasks: finding suitable candidates and carrying out full-scope personnel tasks.

Who it serves

Client businesses that outsource their customer service, which the company calls its partners.

Key facts

• Based in: Budapest
• Experience: nearly 20 years in the market
• Technology: cloud-based systems, automated customer systems and AI-based analytics tools