Dexcomm Answering Service

Dexcomm Answering Service is a 24/7 call answering business based in the United States. It answers calls for client businesses and their customers, using live agents, an AI agent, or both. The company says it has answered more than 25 million calls.

What Dexcomm Answering Service offers

• Live answering: round-the-clock telephone answering, including after-hours calls and overflow.
• Industry-trained agents: agents who are trained for a client's sector before they answer calls for it.
• AI agent option: an AI agent called Lanyap AI, built by Dexcomm, that works alone or alongside live agents.
• System integration: booking jobs, logging calls and passing messages into client systems, such as ServiceTitan.

Clients

Businesses such as property managers, funeral homes, garage door companies and heating, cooling and air conditioning firms.

Key facts

• Based in: United States
• Experience: over 70 years of call handling
• Calls answered: more than 25 million