Digital Dialog

Digital Dialog is a consultancy that helps travel, tourism and hospitality organisations put AI to practical use. Founded in 2011 as a digital agency running campaigns for the visitor economy, it has since shifted to AI training, strategy and technical delivery, and now applies that experience to other sectors too.

Products and services

• AI literacy and training: practical guidance so staff can use AI tools with confidence in daily work.
• AI strategy: advice on where AI fits in an organisation and how to adopt it in measurable steps.
• Guides and toolkits: AI resources written for teams in the sector.
• Custom solutions: technical implementation of tailored AI tools.
• Generative AI advice: turning fast-moving developments into clear guidance.

Clients

Its clients include destination management organisations, LVEPs, hospitality groups and travel brands of all sizes, as well as BIDs, councils, growth hubs and businesses in other sectors. Earlier work included multichannel campaigns for tourist boards, including Geneva and Northern Ireland promotions.

Key facts

• Founded: 2011
• Sector focus: travel, tourism and hospitality
• Approach: builds in-house AI capability rather than reliance on outside support