Aria Solutions

Aria Solutions is a customer-experience technology firm that began as a Genesys system integrator. It was established in 1997 by Robert Church and Noel Roberts and describes itself as the first Genesys integrator in North America.

What Aria Solutions offers

• Genesys integration — implementation of Genesys contact centre systems, its original specialism.
• Agent technology — tools for the staff who handle customer contacts.
• Omnichannel capabilities — a joined-up view of customer contact across channels.
• CRM and workforce management — customer records and staff scheduling tied into the contact centre.
• Operational analytics — reporting on how customer engagement is running.
• Salesforce and Amazon Connect — later additions to the range of platforms it works with.

Who it works with

Companies in any industry and of any size that want a single customer engagement setup across their channels.

Key facts

• Founded: 1997
• Founders: Robert Church and Noel Roberts
• Region: North America