ICE Utility

A billing engine for utilities and councils

Its billing engine is aimed at utilities and municipal bodies. The company says it can handle complex utility and municipal fee structures, which is where many billing systems struggle. It is designed to support revenue collection, help prevent fraud and give customers a consistent service experience.

The utility trends behind the design

According to the company, the product is built around the trends it sees in the utility sector: raising productivity, extending the working life of assets, improving the customer experience, coordinating field service and exchanging data electronically. Field teams can use mobile, GIS-enabled surveying tools to collect citizen statistics and billing data in real time.

One module in the ICE Engine

ICE Utility is one module of the ICE Engine, an e-Government platform that RLB Systems Ltd offers to governments, parastatals and local authorities. The platform gives each citizen a single national identity, through which the relationship with government can be seen as a 360 degree view. Other ICE modules cover licensing, vehicle tolling, field service, law enforcement, border control, cash, a service desk and enterprise finance.

Payments and monitoring

A payment processing switch and mobile banking platform handles the collection, processing and automated settlement of payments within each operation. A network operations centre and monitoring platform lets RLB Systems support each country where the software is installed.

Identity and public registries

The identity module is a home affairs registry that holds biometric data, family relationships and voter registration. It also supports e-Visa issuance and the production and distribution of secure documents. The company also describes government licensing for vehicles, drivers, firearms, businesses, broadcasting and importation under the same platform family.