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Unified Communications Software

Avaya Aura Platform

Avaya unified communications and call centre platform that manages calls across phone, internet, fax and email

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Avaya Aura Platform cover

About Avaya Aura Platform

Avaya Aura Platform is a unified communications and call centre product. It centres on call management and brings several kinds of contact into one system. Avaya, the vendor, serves large enterprises and government agencies with communications and customer experience software.

Main features

Call management: controls how calls are handled and routed.
Telephone support: handles traditional voice calls.
Internet communications: covers online voice and messaging channels.
Fax and email handling: brings these channels into the same system.

Who it works with

Avaya's wider portfolio is built for large organisations that need to connect staff and customers on the channels they use most.

Key facts

Vendor: Avaya
Category: Unified communications software
Includes: Call centre functions

Profile written by TrustList from the business's own published information, Oct 2026.

Gallery

2 images — click to enlarge

Categories & features

Call Routing
Web-Based, Cloud, SaaS
Installed - Windows
Chat / Messaging
Audio / Video Conferencing
Multi-Channel Communication
Email Integration
Automated Routing
Call Center Management
Voice Mail
Reporting/Analytics
Call Recording
Workflow Configuration
Ticket Management
Remote Access/Control
File Sharing
Real-time Chat
Interaction Tracking
Calendar Management
Self Service Portal

Rankings

As of 2026-10-06. Organic ranks only; sponsored placements are never ranks.

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Questions & answers

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