isLucid

isLucid is an AI company that builds voice agents, an email assistant and analytics for customer service teams. It also offers a meeting assistant that turns conversations into searchable records, and it serves customer service, recruitment, consulting and product teams.

What isLucid offers

• Voice AI agents: AI that answers and makes calls, books appointments and resolves customer queries, passing them to people only when needed.
• Email AI: reading, sorting and replying to customer emails, with escalation to staff when required.
• Analytics: a live dashboard showing why customers call, where they drop off and how the AI handles each case.
• Meeting assistant: transcription of meetings for Microsoft Teams, with notes organised and shared from one place.
• Recruitment support: capturing interview information and storing it in applicant tracking systems.
• Agent Box: a physical unit that runs the AI on the client's own infrastructure, so data stays on site.

Who it works with

Customer service teams with heavy call and enquiry volumes, plus staffing and recruiting firms, consultants and product managers.

Key facts

• Deployment: Software as a service, or the on-site Agent Box
• Meeting integration: Microsoft Teams