Swoop

Swoop is a dispatch management software platform from Agero, a roadside and driver assistance company. It follows a roadside event from request to arrival and gives drivers, agents, clients and dealers the information each of them needs in real time. Agero began as Cross Country Motor Club, which completed its first roadside assistance service in 1972.

What Swoop offers

• Dispatch management — One platform handles roadside jobs for towing and service providers.
• Real-time updates — Customers receive truck tracking, arrival estimates and notifications.
• White-label roadside services — Agero also provides roadside assistance, accident management and consumer affairs work for other brands.
• Provider network — Towing and roadside firms can join the network to take motor club work.

Who it works with

Automakers, insurance carriers, dealers, and towing and roadside providers.

Key facts

• Parent company: Agero, part of the Cross Country Group
• Origins: First roadside assistance service completed in 1972
• Approach: Paperless, digital-first operation