Explara Ticketing Software

Explara's ticketing product is the registration and sales side of a platform built for creators and small businesses. Event organisers use it to put tickets and registration forms online, take payment from attendees and follow up with them before, during and after the event. Since 2008 the company has built the product for events of any size.

Setting up a ticketed event

An organiser creates a branded event page, which the company says can be live within minutes. Registration forms can capture custom information from each attendee, and extras such as merchandise or stay options can be offered alongside the ticket. The company presents the set-up as simple enough that an organiser can launch an event without technical help.

Payments in several currencies

Payments are accepted through several gateways and in several currencies, which the company presents as a way for an event to sell to people in more than one country. Ticket and registration money is collected as the sale happens, and the organiser can see it in the same system that holds the attendee list.

Confirmations and reminders

Automated email sequences send confirmations, reminders and updates to each registrant without the organiser writing every message. The company says this keeps attendees informed from the moment they buy a ticket to the day of the event, and it lets the organiser change the messages as the event approaches.

Check-in and walk-in registration

On the day, tickets can be checked in with QR codes or by manual lookup, and badges can be scanned at the door. Walk-in registration is available on any device, so people who did not buy in advance can still be admitted. A WhatsApp group can be used to connect teams, staff and participants in real time while the event runs.

Reports and attendee data afterwards

After the event, the organiser can send feedback surveys and forms, export the contact list for future outreach, and review reports on what sold and what did not. The company says these reports are meant to show what worked and where a later event could improve, so that the organiser has a basis for the next ticket sale.

Reach and users

The ticketing product sits within the wider Explara platform, alongside membership, online selling and fundraising tools. The company describes a broad base of creators and small businesses using the product, from small meetups to large events, with the ticketing tools presented as useful for both.