MDLIVE

MDLIVE is a telehealth service that connects patients with board-certified doctors and licensed therapists by phone or video at any hour. It also supplies virtual care to employers, health plans and health systems that want telehealth built into their benefit designs.

What MDLIVE offers

• Urgent care — consultations for common non-emergency conditions, including some that can be handled through an e-treatment route without a live visit.
• Primary care — routine and wellness visits on selected insurance plans.
• Mental health — talk therapy and psychiatry appointments.
• Dermatology — remote review of skin concerns such as spots and moles.
• Virtual health assistant — a text-based assistant named Sophie that helps members find care.

Who it works with

Individual patients, employers, health plans, health systems, brokers, resellers, third-party administrators and government bodies.

Key facts

• Availability: day and night, including weekends and holidays
• Insurance: many major insurers are accepted, though not every plan covers every service
• Prescribing: doctors prescribe at their discretion, with state-specific limits