Dynamics 365

Dynamics 365 is a family of business applications from Microsoft. It connects data, processes and teams across customer relationship management and enterprise resource planning.

What Dynamics 365 offers

• Sales — supports selling and coaching of sales staff.
• Marketing and customer service — helps teams manage customer journeys and resolve issues.
• Finance — automates financial processes and business operations.
• Supply chain management — digital tools for stock, orders and commerce.
• AI and agents — Copilot and agent features are added to the applications.

Who it works with

Organisations can pick one app, several or all of them, and the applications work with existing systems. Small and medium businesses and larger firms are both named.

Key facts

• Maker: Microsoft
• Related platform: Microsoft Power Platform
• Older name: Microsoft Dynamics