I-M Technology, LLC

About I-M Technology, LLC

Proactive IT Support

That’s Focused on Your Success

What Our Clients Say About I-M Technology

I have been a customer of I-M Technology for over six years I find their service to be invaluable because they are always very fast in fixing any problems, and follow up afterwards to make sure the problem is indeed fixed Happily, they are very pleasant to deal with The biggest reason however that they receive my highest recommendation is that they are always proactive when it comes to preventing problems and creating solutions to make my office run more efficiently I have never lost data or suffered a security breach because of the systems they have set in place

When I moved my office they were there to help me design how I wanted it to work In the event of a big storm coming, I always receive an email or phone call with the best way of protecting my server and computers

The most value they consistently deliver comes from the time they take in listening to me talk about my law practice, sometimes coming up with more efficient, less costly ways of doing things For example, my staff was overworked answering phone calls, and I did not want to hire another person, so for a few months we were paying a phone answering service As a businessman, Stuart was able to understand my issues, and told me how he had solved them for his company, and I ended up purchasing a phone system like his, which has saved me far more money than its original cost

Wants Our Business to Thrive

We’ve been a client of I-M Technology since 2008 In that time, Stuart and his team have become an invaluable resource to the on-going operations at our multiple locations Hardware, software and peripheral upgrades, as well as wireless solutions and installations, may be things we all take for granted from our IT professionals, (as we should), and I-M does not disappoint in making all this feel seamless Stuart takes it to the next level with what we like to think of as “an ounce of prevention” Our network has never been more secure, automated backups and support are done remotely, and when an on-site support visit is needed, I-M’s support team is extremely knowledgeable, professional and courteous Whether we log a support ticket through their on-line portal or call their office directly, support response is quite immediate

What really sets I-M Technology apart from the rest is Stuart’s business philosophy He not only wants our IT business, but he wants our business to thrive He is continually helping us to be proactive in our own search for ways to streamline operations, add new levels of technology or update a current process to best practices His annual gift of a business self-improvement book does not go unappreciated either

Prior to our engagement with I-M, we always felt the need to be involved in every aspect of computer support Since bringing I-M onboard, we have been able to delegate all but the highest-level decision making, freeing our time up for other areas of our business where our attention is essential for our continued growth and success

We highly recommend taking an opportunity to speak with Stuart regarding what I-M can do for your company You won’t regret it!

Takes the Risk Out of IT

Before we partnered with I-M Technology in 2017, our IT was scattered and not working for us We had multiple servers that could not handle the load, a phone system that was not well integrated between our sales team and internal staff and a Microsoft Office implementation that was not consistent across our workstations

I-M Technology has helped us unify our technology across the business Our phone system is now unified and consistent for everyone, and Microsoft Office now has reliable roll outs Our servers now handle the workload more efficiently because I-M Technology has helped us implement better lifecycle management of our IT assets This makes our budgeting easier and predictable, ultimately cutting costs in the long run and ensuring that our hardware is always most effective

One unexpected benefit of working with I-M Technology is that they interface with our technology vendors for us, taking that task off our plate and letting us do our jobs, making I-M more of a trusted advisor in technology, and not just another vendor

All in all, I-M Technology has taken the risk out of our IT stack We don't have to worry about it like before Our offices are unified and productive so we can focus on growing the business and not the IT In fact, we recently finalized the acquisition of another marina and I-M Technology is making the integrations of those operations seamless and secure as well

I would recommend I-M Technology to anyone else in the marine industry who wants to take the anxiety out of IT by working with a local technology partner who understands our industry

Helped Us Take That Next Step in Our Own Evolution

The way that we do business is constantly evolving, and as we look for ways to become more efficient, our dependency on technology grows As the owner of a small business, I was our company’s primary IT department Every issue that we incurred, meant not only down time for my business or my employee, but for me as well

Partnering with I-M Technology has given my employees the training and tools they needed to get IT issues resolved quickly and efficiency but most importantly, without the need to involve me This has not only provided me with more time to do what I need to do to grow my business, but has also provided me with a huge sense of relief and peace of mind knowing that if I am out the office and there is an issue, it will be handled and handled correctly

Since partnering with I-M Tech, the systems that have been put into place for cyber security, data loss prevention, software and hardware support, has not only helped my company operate more efficiently, but has helped us take that next step in our own evolution

Did Not Blink at Onerous Requirements

As a small and growing business we have enough plates spinning and complying with the new DFARS Cyber requirements was onerous at best When other IT outsourcing firms shrugged and turned away, Stuart did not blink He and his team have effectively removed this plate and allowed us to focus on what we do best

Stuart and his team are honest and upfront Our business and IT infrastructure had grown organically over the previous 20 years; IM reviewed and developed a plan to put the foundation in place from which we can grow over the next 20 years

IM is a partner with a support model I agree with Their fixed fee model clearly incents them to create a system with as few problems as possible

I would certainly recommend IM as a partner for small to medium sized companies, particularly those transitioning from one to the next…

Saving Time and Protecting Data!

We had done some price comparing before signing on with I-M Technology, LLC While others were a little cheaper, I-M Technology's services were much broader and would save us money in the long run One example is how I can have I-M Tech spend the time talking with technical support to solve problems with the software programs we use That saves a huge amount of time and headaches for me and my staff so we can spend our time doing our jobs

The thought of losing our data or having it compromised is frightening If that happened it would seriously affect our ability to serve our clients, prevent us from providing quality care to our patients, and would cost our business time and money Having a professional make sure we are protected in multiple ways is not only a comfort but a necessity