CRI Advantage, Inc.

CRI Advantage, Inc. is an IT services firm built around the ServiceNow platform, helping organisations plan, install and run ServiceNow products. It has worked with federal, state and local government agencies as well as commercial clients, and says its whole team is made up of employees based in the United States.

What CRI Advantage, Inc. offers

• Consulting and implementation — scoping and rolling out ServiceNow so the setup matches how the client works.
• NowProvider — continuing support and management of ServiceNow products after go-live.
• NowAdvantage — a service bundle for ongoing tuning and optimisation of an existing ServiceNow instance.
• ServiceNow products — resale and set-up of modules such as IT service management, IT asset management, field service management and CMDB health work.
• IT staffing and service desk — skilled IT staff on short or long placements, plus help running a service desk.
• Security — services aimed at protecting client data from online threats.

Who it works with

The firm serves public-sector bodies at federal, state and local level alongside private companies; a food bank in Idaho Falls is cited as a client that moved its paper-based intake onto ServiceNow.

Key facts

• Experience: more than 35 years, according to the company
• Team: all staff are onshore employees in the United States
• Recognition: named ServiceNow Partner of the Year for 2024, 2025 and 2026, and received a Product Line Achievement award in ITSM
• Membership: Shared Assessments member, with a completed SIG third-party risk questionnaire available to clients