ARC Managed Services

ARC Managed Services is the managed IT arm of ARC Business Solutions, based in Alberta. It looks after day-to-day technology for Canadian businesses, and has also helped clients across North America through remote support or staff on site.

What ARC Managed Services offers

• IT support around the clock — 24x7 end-user support and ticket handling, either fully managed or co-managed with in-house staff.
• Cybersecurity — setting up and running protections such as multi-factor authentication through to zero trust architecture.
• Hardware and software procurement — sourcing equipment and licences through partner relationships.
• Firewalls, Office 365 and shared drives — complete managed services covering core office systems.
• Entry-level support plans — part-time IT help for smaller firms getting started.
• Emergency help — assistance for non-clients during an IT emergency, followed by prevention advice.

Who it works with

It serves Canadian organisations of all sizes and offers a free IT systems assessment. Clients also get access to the ARC Ecosystem, a network of business apps, tools and discounts.

Key facts

• Based in: Alberta, Canada
• Parent: ARC Business Solutions
• Other services: software development, information management and strategy