SmartAction Speech IVR System

SmartAction combines the latest conversational AI technology with expert services to deliver 24/7 customer support over voice, chat, and SMS With more than 100 deployments, we know a thing or two about automating conversations that drive engagement and resolution Why trust your CX to anything less?

Dedicated Team of CX Experts at Your Service

Building and managing a virtual agent has never been so easy — because we do it all for you From initial conversation design to continuous training after deployment, the SmartAction CX team supports you at every step in the conversational AI journey

Your Best Agent, Multiplied

Because every customer interaction is different, SmartAction tailors its best-in-class toolset that includes AI from Google, Microsoft, GPT-3 and more to the specific needs and language of your business And with our continuous fine-tuning and optimization after deployment, your virtual agent will perform on par with (or even better than!) your best agent

AI-Powered Virtual Agents for Voice, Chat, & SMS

Empower your customers to engage your business in the channel they prefer For text-based conversations, incorporate visual elements such as image carousels, quick-reply buttons, and other rich media content to deliver an immersive chat experience

Don’t Take Our Word for It

Hear what our customers have to say

Great Technology And Smart Implementation Partner

I have been so thoroughly impressed with everyone from the Smart Action team: from Sales and Customer Solutions to Project Management and Engineering They know their stuff, and have demonstrated agility and flexibility at every turn

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Technology that works. Great working partners.

The technology itself has worked well However, the partnership with SmartAction has really set them apart from other vendors I have worked with They work hard to ensure you are providing the best customer experience

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Beyond Just A Vendor, A True Partner

SmartAction has been a true partner, bringing their experience and expertise along with their technology to our relationship The SmartAction team truly helps us to engineer the right customer experiences to deliver the desired outcome

Read full review End-to-end conversational AI support included Omnichannel self-service over voice, chat, and SMS text Integration with your contact center & business apps Leverage AI expertise and speed to innovation Deliver always-on, personalized customer support Achieve an average of 66% in operational savings SmartAction integrates with any contact center platform, telephony setup, and data systems you use

Automating Voice Conversations: What to Know Before Investing in Conversational AI

Trusted by Leading Brands

• “Our customers love our advanced self-service capabilities over voice and chat, and we couldn’t be happier with the partnership
• ” Aarde Cosseboom Senior Director GMS Technology, Product & Analytics TechStyle Fashion Group “Our customers love our advanced self-service capabilities over voice and chat, and we couldn’t be happier with the partnership ” Aarde Cosseboom Senior Director GMS Technology, Product & Analytics TechStyle Fashion Group
• “Every time we grow demand, we can’t grow people
• So that’s why we turned to SmartAction — to help us continue to grow our support functions as we grow our business
• ” Tim Harpe Director, Customer Operations DSW “Every time we grow demand, we can’t grow people So that’s why we turned to SmartAction — to help us continue to grow our support functions as we grow our business ”