IT Squad Outsourcing

Romanian firm IT Squad supplies outside technical staff to small and medium-sized companies that cannot justify a full in-house IT team. It began as a sole trader's practice, and the business grew into a team once its first maintenance and service contract was signed in 2005. It has since extended its work to clients in other cities and to larger firms.

Maintenance contracts with set response commitments

The core service is ongoing maintenance, backed by call-outs when something fails. The firm says it will attend a problem either on site or remotely, as quickly as the contract allows, and it describes its relationship with client staff as one of colleagues working side by side. No client it has served has ever left, by its own account.

Networks, VPNs and VoIP telephony

Network work covers VPN links, VoIP telephone systems and IPv6 addressing, along with the cabling and equipment that keep an office connected. The team handles the daily running of these networks so that a client's own staff can concentrate on their work.

Windows Server, Exchange and virtualised servers

On the server side, IT Squad administers Windows Server and its directory services, Microsoft Exchange email, SharePoint, IIS web servers and SQL databases. It also runs Linux systems and sets up virtualised environments with VMware and Hyper-V, so that several workloads can share one piece of hardware without interfering with each other.

Audits, consulting and equipment purchasing

A client that wants an outside view of its IT can commission an audit, which reviews the existing setup and identifies what should change. The firm also advises on buying software and hardware and handles the procurement itself, including the equipment a new office needs. Its technicians hold IT certifications, and it signs confidentiality clauses with the businesses it works for.