Infinity CCS

Infinity CCS makes interaction management software. Its products give agents, call-takers and receptionists a single screen that guides them through each contact, whether it arrives by phone, email, text or in person.

What Infinity CCS offers

• Customer interaction management — an agent interface for contact centres and outsourcing firms, with links to contact centre and CRM systems and a low-code flow designer.
• Emergency call response management — guidance for police, fire and medical dispatchers using IAED protocols, with dispatch codes, CAD integration and QA tools.
• Patient interaction management — a case and booking system for healthcare organisations, with workflow-guided patient contacts and omnichannel automation.
• Decision engine — suggested next-step prompts for agents.
• Analytics and reporting — dashboards and quality management across all products.

Who it works with

The software is aimed at contact centres and BPOs, emergency response centres, and healthcare organisations that handle patient enquiries.