Empellor CRM

Empellor CRM is a consultancy that plans and delivers customer relationship management systems. Its site describes about nineteen years of CRM consulting and implementation. Work centres on Microsoft Dynamics 365 Customer Engagement, with Salesforce and the Power Platform also part of its skill set.

What Empellor CRM offers

• CRM implementation — sets up Dynamics 365 Customer Engagement for sales and marketing teams.
• Strategy alignment — ties the CRM design to a client's stated business goals.
• Redevelopment projects — rebuilds existing CRM systems on a new platform, as it did for one client moving to Dynamics 365.
• Multi-phase roadmaps — plans larger projects in stages, for example for project management needs.
• Ongoing support — continues to help clients as their business changes.

Who it works with

The firm works with businesses that want to connect people, data and processes around a CRM. Case studies mention client organisations in project management and financial services.

Key facts

• Experience: about 19 years in CRM consulting
• Platforms: Microsoft Dynamics 365, Salesforce, Power Platform
• Roles hired: functional consultants and project managers