Dumac Business Systems Inc

Point-of-sale software and bundled hardware

The customers of DUMAC Business Systems are supermarkets, convenience stores and fuel retailers spread across the United States. The company was established in 1952 and is now in its third generation of family ownership, with offices and remote staff across the country. Its range covers checkout software, back-office systems, hardware bundles, consulting and support, and it says it builds on more than seventy years of implementation and integration work.

The company says it supports more than 20,000 point-of-sale lanes nationally.

Self-checkout and electronic shelf labels

Self-checkout is a major part of the work. The company installs NCR Fastlane self-checkout units, and its case studies include a supermarket that converted its existing system and added self-checkout lanes. It also offers electronic shelf labels as a separate product line.

In-house software and support

The company's software group develops its point-of-sale products, web-based inventory and back-office systems, corporate reporting applications and direct-store-delivery software. Support is provided by a US-based help desk available around the clock, with call center, training and quality coaching services.

Retail customers and case studies

Its case studies include a supermarket that reduced its footprint while gaining self-checkout, a market that met customer demand with self-checkout, and a market that improved its customer service with FastLane. The company describes its work as serving grocery, convenience and fuel retail, and it publishes industry content on store operations, point-of-sale systems, customer experience and retail technology.