Fixlastmile

US-based FixLastMile makes delivery management software for courier companies, pharmacy and medical couriers, and businesses that deliver for several clients. The company was founded in 2018, and its co-founders had previously started Yelowsoft in 2017. Its platform brings orders, routes, dispatch, drivers, tracking, proof of delivery and daily reporting into one system, in place of spreadsheets and separate tools.

Order intake through to delivery completion

Work starts when orders arrive from one or several systems, and planners can organize them into routes. The company describes the sequence as planning, optimization, dispatch, driver execution, tracking, proof of delivery and reporting, all managed in one connected workflow. Dispatchers can change plans during the day, and managers can see what has been completed and what still needs attention.

Route planning and dispatch for many drivers

Route planning and optimization tools create efficient delivery plans, and a smart matching algorithm pairs work with drivers. Automated dispatch assigns deliveries, and real-time fleet tracking shows where drivers are. The company says the platform suits operations that handle several depots and client accounts from one place.

Proof of delivery and customer updates

Electronic proof of delivery records geo-coordinates, a signature, a timestamp and an image, and can also cover card and cash payments at the point of sale. Customers can receive notifications and driver updates by SMS, and if a recipient is not available the driver can tell the customer in real time and agree another time. Feedback is collected and linked to each completed delivery.

Dashboards that measure service levels

Interactive dashboards use trend lines and heat maps to show delivery performance, and they compare planned against actual service levels. Success and on-time rates can be viewed on a web panel. The company says these views help operators decide where to change their routing or staffing.

Sectors from pharmacy to laundry

The company describes its software as suitable for pharmacy delivery, medical courier work, FMCG goods, laundry collection and delivery, food delivery and the delivery of plants. Businesses that deliver for several clients can manage each client's operation from one platform, and the company presents its API and connections to ERP, ordering, inventory and websites as ways to avoid operational complexity as volumes grow.

Beyond route optimization

The company says its platform does more than optimize routes and is designed to support growth in volumes, drivers and business clients. Its developer-friendly API supports integration with a mobile app, an ERP, an online ordering system, an inventory system or a website.