parcelLab

parcelLab is a software platform for the period after a shopper clicks buy. It covers delivery updates, returns and customer messages so that retailers can run the whole post-purchase journey from one system.

What parcelLab offers

• Order tracking — delivery status updates for shoppers.
• Branded messaging — notifications and emails in the retailer's own style.
• Returns and exchanges — manages returns, exchanges and refunds.
• Delivery promises — shows expected delivery information at checkout.
• Analytics — real-time reporting to benchmark and refine performance.
• Automated support — AI tools to reduce customer service workload.

Who it works with

Retailers and brands that want to cut customer service contacts about where an order is, encourage repeat purchases and protect their reputation after the sale.

Key facts

• Category: post-purchase experience software
• Focus: delivery, returns and customer communication