About parcelLab

Get the most value out of every customer interaction

Move away from a templated, mass-produced approach to customer experience With next-level customization and intelligent personalization options you can do so much more like:

Handle complex communication for split shipments
Enable chatbots to give order and returns status updates
Offer product tips in delivery communications
Create a differentiated returns experience for VIPs
Ask for reviews and feedback at the right time To get the most out of every interaction we’ll look across your customer journey, find the gaps in your post-purchase experience and deliver bold solutions to address your and your customers’ specific frustrations With a hyper customer focused approach that’s unique to your brand we’ll turn transactional moments into revenue generating opportunities

A post-purchase strategy partner, not just a platform.

Finding talent and time to focus on customer experience post-purchase is tough To start seeing results fast you need best-in-class solutions implemented in weeks, not months Extend your team with access to our: Ecommerce operations and engineering experts who align with your goals, prioritizing quick wins that build to a visionary end-goal

Implementation masterminds adept at getting projects done and a turnkey ready-to-go platform that’s easy to manage with no-code solutions

Carrier and data specialists who normalize and maintain data quality to ensure consistency across your logistics landscape

This partnership with parcelLab allows us to further refine our already industry leading digital offering and provide our customers with the most innovative online shopping experience

Returns & Warranty Management Platform

Perfect your returns and warranty experience Reduce returns, recover revenue, accelerate time to next purchase, and lower your carbon footprint

Enrich your customer experience Deliver proactive, engaging post-purchase communications from order to delivery to returns across preferred channels - email, SMS, chat, and app push

Enhance your post-purchase shipment tracking and delivery experience Build community, convert customer excitement into revenue, and slash inbound customer inquiries

Get more carts filles and reduce shopping cart abandonment with accurate order delivery estimates Display package delivery date promises on product pages and at checkout

Get more insights into your order to delivery and reverse logistics performance against your customer promise Pinpoint your post-purchase experience gaps and take corrective action

Help your agents deliver better customer service with a central hub for all order details, shipping status updates and communications

We’ve got connections with the world’s leading carriers, two-person handling companies and freight forwarders and we’re adding new carriers every day

Fits With Your Tech Stack

Zendesk, Twilio, Adobe, SAP, Shopify, Trustpilot, Emarsys and Metapack are just a few of the warehouse, payments, ERP, CMS, marketing and content platforms, and customer services systems parcelLab connects with