OnePlus Service

OnePlus Service is field service software that connects technicians on the road with dispatchers in the office through wireless communication. It is aimed at heating, air conditioning and plumbing contractors, and the vendor says it cuts the time technicians spend on the phone.

What OnePlus Service offers

• Wireless dispatch — two-way communication between dispatcher and technician.
• Office software — screens designed to show as much job information as possible at a glance.
• Customer relationship tracking — follows a customer from first enquiry through to final reports.
• Field software — built after interviewing service technicians about the features they wanted.

Who it works with

HVAC and plumbing service companies. A customer quoted on the site says very little training was needed.

Key facts

• Rebrand: the product is being renamed FieldSoft+ because the old name was too close to a mobile phone brand
• Related product name: FieldSoft Plus
• Demo: offered on request with no obligation