WebPunch

WebPunch is an online reputation company focused on brand health and public reviews. It uses its own software to show where a brand is strong or weak in customers' eyes, then helps turn positive feedback into public reviews.

What WebPunch offers

• Feedback collection: real-time customer feedback at any point in the customer journey.
• Online reviews: converts happy customers' comments into reviews on sites such as Google.
• Review responding: a team of writers replies to reviews on the client's behalf.
• Online monitoring: tracking of what customers say about a business.
• Business listings: management of a firm's listings online.

Who it works with

Brands that want data-driven feedback and more recommendations. A home inspection franchise appears as a quoted client.

Key facts

• Reported measures: share of reviews answered, average Google star rating and team NPS for clients
• Benefit claimed: replies help search visibility