WebPunch

WebPunch is a US-based service that helps businesses hear what customers think and turn that into public reviews. It collects feedback at any stage of a customer's journey, so problems can be spotted and fixed before the customer leaves unhappy.

What WebPunch offers

• Real-time feedback surveys — short check-ins sent during the customer journey to show what is going well and what needs work.
• Feedback reporting — collected answers are counted and displayed so owners can base decisions on the data.
• Review generation — happy customers are guided to post reviews on sites such as Google, Facebook and Yelp.
• Written review replies — a team of writers answers reviews on the client's behalf, which also helps search visibility.
• Survey segmentation — surveys can be split by service line to compare the experience across different offerings.

Who it works with

The company quotes a home inspection franchise among its clients, and its reporting covers businesses that depend on local reviews across Google, Facebook and Yelp.

Key facts

• Based in: United States
• Review platforms covered: Google, Facebook and Yelp