iWorQ

Cloud applications for local government operations

iWorQ provides cloud-based software for local government agencies, covering the day-to-day work of public works and community development. Staff can track employees, equipment, projects and activities from one place, and they can use the applications on a tablet or smartphone while working in the field. The company's applications are built around work management, permits, code enforcement, licences, facilities, fleet and stormwater, and the company describes them as a complete suite for cities and counties.

Work, assets and fleet

The work management application lets an agency create and schedule jobs, build custom work templates and print management reports. Asset management tracks the equipment and structures a public works department looks after, and the fleet module covers the vehicles that carry out the work. Facilities management handles buildings the agency runs, and the stormwater module supports drainage maintenance. The company says reports can be customized, so each department can see the figures it needs.

Code enforcement and licences

Code enforcement is recorded as cases, so that complaints, inspections and follow-up actions stay linked to the property concerned. License management covers business licences, and the permit application tracks each permit against its address, which customers have described as a way of keeping property records organized. The company's list of products also includes a planning and zoning application and tools for citizen requests.

Water systems and backflow control

Water system management and backflow prevention with cross-connection control are part of the suite. The company presents them as tools for cities that have to keep water networks and backflow devices under record, so that inspections and repairs are tracked over time. These modules sit alongside the public works tools, so water staff and public works staff can use the same underlying records.

Mapping and reporting

GIS mapping is offered with a REST service, so that mapped data can be shared with other systems the agency uses. Management reports and custom reports give each department a view of its own work, and a user can compile records for a particular address or property when a question arises. The company says clear records mean a faster response when residents or contractors ask for information.

Hosting, security and support

The applications are hosted on AWS GovCloud, a cloud region that the company says is designed for sensitive but unclassified government information. It states that the hosting is vetted for high compliance standards and is operated by United States citizens on United States soil. Training is delivered through live online webinars, which the company offers so that teams can see each application in use. The company also says that support, training and upgrades are included as part of its service, and that a new agency can be up and running in a matter of weeks.