SherpaDesk

SherpaDesk is a cloud-hosted professional services automation and help desk product. It brings ticketing, time tracking, billing and project work into one system, and suits small to mid-sized IT businesses and organisations.

What SherpaDesk offers

• Help desk ticketing — turns customer emails into tickets, with assignments and private internal notes.
• Time tracking — captures billable and non-billable time in several ways.
• Invoicing and billing — send invoices and take payments online.
• Project management — organises communication, tasks, time and expenses.
• Asset management — connected to support and billing records.
• Reporting and knowledge base — real-time data views and shared answers.
• Mobile app — lets field technicians log time and expenses.

Who it works with

IT managers, managed service providers, school districts and education bodies.

Key facts

• Deployment: cloud hosted
• Onboarding: weekly demos, with training and consulting offered separately