SherpaDesk

SherpaDesk is an American help desk and professional services automation (PSA) product for smaller IT operations. It puts ticketing, time tracking, invoicing, project management and asset management in one system, and it is aimed at IT businesses, managed service providers and school districts.

What SherpaDesk offers

• IT ticketing — incoming customer emails turn into support tickets automatically, with conversations assigned to named staff.
• Internal notes — private notes let team members share context on a ticket.
• Time tracking and billing — logged work flows into invoices.
• Project and asset management — tracking of projects and IT assets alongside support work.
• Mobile app — access to the system away from the desk.
• Onboarding and training — weekly demos and setup help, with personalised training and consulting available as a paid extra.

Who it works with

The product targets small to mid-sized IT businesses and organisations, including MSPs and school districts.

Key facts

• Based in: United States
• Product type: PSA and help desk software